Frequently Asked Questions

Do I have to sign any contract for your cleaning service?

No. Libby Maids does not require a contract.

Do I need to provide any cleaning supplies or equipment?

No. We will provide all the equipment and normal cleaning supplies. If you prefer to use your own supplies or equipment, please let us know

How do I pay for the cleaning service?

Payment is accepted on the day of each visit. We can accept checks or credit cards. When paying by check, most clients find it convenient to leave payment on the kitchen table. Checks are made payable to Libby Maid. We do not accept cash as a payment method.

How many people do you send to my home?

Usually, we send a crew of 2 uniformed maids. Occasionally three person team or one maid will come due to personnel illness, training purposes or for particularly large jobs.

Are you bonded and insured?

Yes. Further information can be provided if necessary.

How do you deal with pets?

We deal with many types of animals on a daily basis and will work with you to arrange the best solution for your pets.

What do I have to do before the cleaning?

So the time we spend in your home can be as efficient as possible, we ask that you pick up clothing, toys or other household items.

Why do you have to do an estimate?

We tailor our service to suit your needs. To be able to supply this kind of personal service, we need to meet you at home to discuss how we can best help you.

What if something is damaged during the cleaning?

We realize the nature of cleaning requires our staff to touch virtually all items within one's home or office. If any damage/loss does occur, simply notify us within 24 hours of the cleaning date. Libby Maid will make every effort to repair or if necessary, replace the item. When appropriate, insurance claims will be filed.

Should I leave a tip?

Tipping is at your discretion. It is not expected, but gratefully accepted.

Do you have any questions not listed on our FAQ?

Please email us at admin@libbymaid.com with your questions and we will be happy to answer them for you!